Cancellation policy

Returns & Refunds Policy

We hope you love your artwork. However, if you change your mind about your purchase, you may request a return in accordance with the policy below.

Returns

If you wish to return an eligible item, please contact us within 14 days of receiving your order to let us know that you would like to make a return.

Once you have notified us, you have a further 14 days to return the artwork.

Artwork must be returned in its original condition and carefully packaged to protect it during transit.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the artwork. We strongly recommend using a tracked and appropriately insured service, as you are responsible for the artwork until it is safely returned to us.

Please contact us before sending a return so that we can provide the appropriate return instructions and address.

Refunds

Once your return has been received, it will be inspected and your refund will be processed within 14 days.

Eligible refunds will include the original purchase price and the cost of our standard delivery option. If you selected a more expensive or upgraded delivery service, the additional delivery cost will not be refunded.

Refunds will be made using the original payment method.

We reserve the right to make an appropriate deduction from a refund if an item has been handled beyond what is reasonably necessary and its value has been reduced as a result.

Personalised & Custom-Made Artwork

Artwork that has been made to your specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind.

This does not affect your rights if the artwork is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Damaged, Faulty or Incorrect Orders

Every artwork is carefully checked and packaged before dispatch. However, if your order arrives damaged, is faulty or you receive the wrong item, please contact us as soon as possible.

Please include your order details and photographs showing the artwork, packaging and any damage where possible. This will help us resolve the issue quickly.

Where applicable, we will arrange an appropriate refund, replacement or other remedy.

Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

For personalised or custom-made artwork, cancellation rights may be different once work on your order has begun or the artwork has been made specifically for you.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.